Archive for the 'Retention Strategy' Category

The Mental Model: Thinking like an Expert

Thursday, November 1st, 2012

Many companies are caught between a rock and a hard place. As experts with critical knowledge walk out the door carrying years of experience, their replacements often aren’t ready to take over, much less perform at a competent level. Wouldn’t it be great if you could teach your employees to think like your best experts? […]

Can KM Practices Reduce Employee Attrition?

Friday, June 8th, 2012

This question was posted recently on the Knowledge Management LinkedIn group by Avinish Mishra ( Most responders thought that KM did not have an effect outside of creating a sense of belonging or job satisfaction. My experience is different. I believe there is an indirect but strong relationship between KM and attrition.  About 10 years […]